By RedBird Technology Solutions
More than 25 years helping Wisconsin businesses stay secure, efficient, and connected.
October 15, 2025

Why Businesses Ask About IT Costs

When your computers, servers, and networks keep your business running, you can’t afford guesswork. But if you’ve ever tried to find clear pricing for IT support, you know how confusing it can be.

That’s why we’re breaking down the true cost of managed IT services — what you’re paying for, how pricing models work, and what Wisconsin companies can expect in 2025.

Knowing this helps you set the right budget, avoid hidden fees, and pick a partner who fits your needs.

What “Managed IT Services” Really Include

Before we talk numbers, it helps to understand what’s covered. A managed IT services plan is like having your own full-time tech department — without the payroll costs.

Most Wisconsin managed service providers (MSPs) include:

• 24/7 system monitoring to prevent outages before they happen
• Help desk support via phone, email, or remote connection
• Data backup and recovery for business continuity
• Cybersecurity protection including antivirus, firewalls, and patching
• Cloud management for Microsoft 365 or Google Workspace
• Network optimization to improve speed and reduce downtime
• Hardware lifecycle management — upgrades, replacements, and disposal

The goal: proactive, predictable IT care so your team can focus on work, not tech issues.

Common Pricing Models Explained

Every managed IT provider structures pricing differently, but nearly all use one of these three models.

1. Per User Pricing

You pay a flat monthly rate for every employee or user on your system.

• Best for: Small to mid-sized teams using multiple devices per user (laptop, phone, tablet).
• Typical range: $125–$200 per user/month.
• Pros: Simple, scalable, predictable.
• Cons: Costs rise directly with headcount.

2. Per Device Pricing

You pay based on the number of devices (computers, servers, network equipment).

• Best for: Environments with shared devices or flexible staffing.
• Typical range:
  • Workstation: $70–$130/month
  • Server: $150–$300/month
  • Network device (switch/firewall): $40–$100/month
• Pros: Transparent hardware-level pricing.
• Cons: Can get complex for businesses with mixed-use devices.

3. Tiered or All-Inclusive Plans

A single monthly rate covers a set bundle of services.

• Best for: Businesses that prefer simplicity and predictable billing.
• Typical range:
  • Basic (remote only): $100–$150 per user/month
  • Standard (remote + onsite): $150–$200 per user/month
  • Premium (security + strategic planning): $200–$250+ per user/month
• Pros: Fixed pricing and fewer surprises.
• Cons: Less flexibility if you need only a few select services.

Average Cost of Managed IT Services in Wisconsin (2025)

Wisconsin businesses typically spend between $120 and $200 per user per month for comprehensive support.
Here’s a sample budget snapshot:

Example:
A Milwaukee office with 20 users on a standard plan could expect a monthly IT cost of about $3,500.

That’s usually less than hiring a single full-time technician — and far more reliable.

What Drives the Cost of Managed IT Services

1. Number of Users or Devices

The larger your network, the more resources needed to monitor, protect, and support it.

2. Industry Requirements

Sectors like healthcare, finance, or legal need stronger compliance and security measures, raising costs slightly.

3. Onsite vs. Remote Support

Adding regular onsite visits or same-day response times increases your monthly fee, but minimizes downtime.

4. Security Level

Basic antivirus may be included, but advanced protection—like SOC monitoring or zero-trust systems—adds a premium.

5. Data Backup and Cloud Needs

If your business uses hybrid storage or runs mission-critical software, expect more for disaster recovery and cloud uptime.

Hidden Costs to Watch For

Even reputable providers can differ in what’s included. Ask about:

• Setup or onboarding fees — usually one-time, $500–$1,500 per site
• Hardware or licensing — sometimes billed separately
• After-hours support — confirm if 24/7 coverage is standard
• Project work — network migrations, cloud setups, or new equipment installs may not be part of the monthly plan

Knowing these up front avoids “surprise” invoices later.

How to Budget for Managed IT in 2025

Here’s a quick formula to estimate what fits your business:

# of Employees × Monthly Cost per User = Estimated Monthly Budget

When Managed IT Becomes Cheaper Than Break/Fix Repairs

If you’re still paying for “as-needed” support, compare these two realities:

When you add downtime and missed productivity, managed services almost always cost less long-term.

What to Expect from a Wisconsin MSP Like RedBird

A trusted local MSP should:

• Provide clear written pricing with no hidden fees
• Offer fast response times and guaranteed SLAs
• Include cybersecurity and backup in every plan
• Conduct quarterly technology reviews
• Maintain local support technicians familiar with Wisconsin’s business environment

Summary: What’s the Real Cost of Managed IT Services?

For most small to midsize Wisconsin businesses, managed IT services average $150–$200 per user per month for full coverage.

You’ll pay more for advanced security and less for basic monitoring, but every plan should include proactive care that keeps your systems up and your team working efficiently.

When you partner with a local, experienced MSP like RedBird Technology Solutions, you gain more than support — you gain peace of mind.

Talk to RedBird — Your Local IT Partner in Wisconsin

At RedBird Technology Solutions, we’ve supported Wisconsin businesses for over 25 years with transparent pricing, predictable costs, and local expertise.

If you’re ready to find the right fit for your budget, schedule a free consultation today. We’ll show you what’s included, compare pricing options, and help you choose a plan that grows with your business.

FAQs

1. What is the average cost of managed IT services per user?
Most Wisconsin businesses pay between $120 and $200 per user per month for full-service coverage.

2. Are managed IT services worth the cost?
Yes. Predictable monthly fees replace unexpected repair costs and reduce downtime significantly.

3. Do managed IT services include cybersecurity?
Reputable MSPs include antivirus, patching, and firewall protection, with optional advanced security upgrades.

4. Can I get managed IT support without a long-term contract?
Some MSPs offer month-to-month agreements, though annual contracts often provide better rates.

5. How do I know if my business is paying too much?
Compare what’s included—especially cybersecurity, cloud support, and response times. A free audit from RedBird can help you benchmark your costs.

Sources

1. CompTIA — 2024 Managed Services Pricing Trends Report
2. Datto — Global State of the MSP Industry (2024 Edition)
3. TechTarget — SMB IT Cost Planning Overview (2025)